Last Updated: May 15, 2024
At European Adventures, we understand that plans can change. This Refund Policy outlines our procedures and guidelines for refunds and cancellations. By making a purchase or booking through our Website, you agree to the terms of this Refund Policy.
In this Refund Policy, the following definitions apply:
For bookings of Travel Services, the following cancellation policy applies unless otherwise specified at the time of booking:
| Time Before Start Date | Refund Amount |
|---|---|
| 60+ days | Full refund minus a 10% administrative fee |
| 30-59 days | 75% refund |
| 14-29 days | 50% refund |
| 7-13 days | 25% refund |
| 0-6 days | No refund |
All cancellation requests must be submitted in writing to [email protected]. The date of receipt of your cancellation request will determine the applicable refund amount.
We understand that unexpected circumstances may require you to cancel your booking. In cases of serious illness, bereavement, or other exceptional circumstances, we may, at our discretion, offer a more flexible refund or the option to reschedule your booking. Supporting documentation may be required.
For group bookings (5 or more travelers), the following modified cancellation policy applies:
| Time Before Start Date | Refund Amount |
|---|---|
| 90+ days | Full refund minus a 15% administrative fee |
| 60-89 days | 75% refund |
| 30-59 days | 50% refund |
| 0-29 days | No refund |
Some Travel Services are provided by our partners, who may have their own cancellation and refund policies. In such cases, the partner's policy will be clearly communicated during the booking process and will take precedence over our standard policy.
Due to the nature of Digital Products, all sales are final, and we do not offer refunds once the digital content has been downloaded or accessed. However, if you experience technical issues that prevent you from accessing your purchased Digital Product, please contact us at [email protected] within 7 days of purchase, and we will work to resolve the issue or provide a replacement.
We stand behind the quality of our Digital Products. If you are not completely satisfied with your purchase, please contact us within 14 days of purchase at [email protected] with details about your concerns. We may, at our discretion, offer a replacement product or store credit.
You may cancel your subscription at any time through your account settings on our Website or by contacting [email protected]. Upon cancellation:
For annual subscriptions, if you cancel within 14 days of the start of your subscription or renewal, you may be eligible for a prorated refund for the unused portion of your subscription. After 14 days, no refunds will be issued for cancellations of annual subscriptions.
If we need to make significant changes to a Travel Service you have booked, we will notify you as soon as possible and offer you the choice of:
In the rare event that we need to cancel a Travel Service, you will be offered the choice of:
If we cancel a Travel Service due to circumstances beyond our control (e.g., natural disasters, pandemic restrictions, or government travel advisories), we will offer you the option to rebook at a later date or receive a credit voucher valid for 18 months. If these options are not suitable, please contact us to discuss alternatives.
Refunds will be processed using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative refund method.
Refunds will be processed within 14 business days of approval. However, the time it takes for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days.
If your original payment was made in a currency different from your local currency, the refund amount may vary due to exchange rate fluctuations. European Adventures is not responsible for any differences resulting from exchange rate changes.
The following items are non-refundable under all circumstances:
To request a refund, please:
We will review your request and respond within 5 business days.
If you are dissatisfied with our decision regarding your refund request, please contact our customer service team at [email protected] with a detailed explanation of your concerns. We are committed to resolving all disputes fairly and promptly.
If we are unable to resolve the dispute directly, you may be entitled to use alternative dispute resolution services. For customers in the European Union, you can access the Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
We may update this Refund Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Refund Policy frequently to be informed of how we are protecting your information.
If you have any questions about this Refund Policy, please contact us at:
European Adventures
Flat 00 Christopher Ports
Leefurt, TS24 7QA
United Kingdom
Email: [email protected]
Phone: +44 0395 144274